ISO 10002
Customer Satisfaction & Complaints Handling — structured readiness, documentation and implementation support for organisations seeking to align with the applicable standard.
Customer Satisfaction & Complaints Handling — structured readiness, documentation and implementation support for organisations seeking to align with the applicable standard.
How to approach certification
Start by confirming the applicable standard, scope, organisation boundaries and current requirements. Then establish the management system and objective evidence needed for an audit.
Self-service route
- Obtain and review the applicable standard through an authorised source.
- Define the certification scope and applicable processes.
- Conduct a gap assessment against the requirements.
- Develop and implement required policies, procedures, records and controls.
- Run internal audit and management review where applicable.
- Select and coordinate with an appropriate certification body.
What you can do yourself
An organisation with the right internal competence can build and maintain a management system and prepare for an external audit independently.
How GDIMS can support
Gap assessment, documentation, implementation planning, internal audit readiness, evidence mapping, corrective-action tracking and certification-body coordination.
Typical evidence areas
Important
Does GDIMS issue the certificate?
GDIMS can support readiness and implementation. The certificate is issued by the selected certification body after its independent assessment and decision process.
Can certification be guaranteed?
No. Certification depends on audit findings, applicable requirements, evidence and the certification body's decision.